Shipping & Returns
SHIPPING POLICYGENERAL INFORMATION
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn't include weekends or holidays.
Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, depending on the shipping method selected and final destination of the order.
When your order has been shipped, you will receive an email with tracking information.
For U.S. Domestic orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.
Shipping fees are non-refundable. If you refuse any shipments from celebpink.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Celebrity Pink does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
RESERVED RIGHTS REGARDING SHIPPING
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our #CPBabes, Celebrity Pink reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, Celebrity Pink reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
RETURN POLICYIMPORTANT: With limited exceptions, returns are refunded via store credit in the form of a CP E-Gift Card.
Celebrity Pink does not issue store credit for the original shipping charges.
All items that are listed as Final Sale cannot be returned for store credit.
With limited exceptions, we do not provide prepaid return labels; you are responsible for covering shipping costs to return.
Online Returns Step by Step:
Step 1: Prepare your package for shipping
Step 2: Add the packing slip and mark on it the returned product and the reason
Step 3: Go to your nearest post office and deliver the package to us (see address below)
Step 4: Use the tracking number to track the status of the package
Step 5: Allow 5-7 days for the package to arrive to our facility and for processing
Please be sure to send us your item(s) back in full accordance with our Return Policy:
Items must be sent back within 15 days of the delivery date.
Items must be unworn, unwashed, and have original tags attached. Items must be free of stains, makeup, deodorant, or wear.
All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
All returns are refunded via store credit in the form of a CP E-Gift Card.
We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Returns are processed within 5-7 business days after your item(s) are delivered to us.
Damaged, defective, or incorrect items must be reported within 7 days of delivery.
You can only return products that you purchased online on our website. we will not accept any return from items purchased elsewhere.
Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via email.
Returning By Mail
All returns must include an order packing slip that clearly indicates which items are being returned.
Mail your return items to our Returns Department at the address stated below:
Celebrity Pink E-Com
7379 Telegraph Road
Montebello, CA 90640